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From Our Public Relations Department

FCC Complaint About Assurance Wireless in East Palo Alto

DSBE has filed the following complaint with the FCC using its online form 2000F because of the lack of cellphone reception for Assurance Wireless phones in most of East Palo Alto, which its Philanthropy Department has been working to promote.
 
The Kyocera cellphone provided to me by Assurance Wireless under the FCC's LifeLine program for 1 650 906 3344 does not work in most all of East Palo Alto, a city with a high concentration of eligible recipients for your program. 
 
Ironically, the cellphone works better in neighboring Palo Alto, Menlo Park, and Atherton, which are significanly wealthier. I would think Assurance Wireless is being reimbursed by our Federal government to provide this "free service" (which should necessarily have costs associated with it) but evidently hasn't invested this enough in cell tower infrastructure to handle the East Palo Alto market. 
 
My complaints to them have gone unresolved. Hopefully, you will be able to encourage them to fulfill their contract with you in providing this service to myself and other residents of East Palo Alto.
 
Thanking you in advance. 
 
David Shaw Bass,
President & CEO, DSBE,

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